Table of Contents
1 Overview
SydniCORE LLC ("SydniCORE," "we," "us," or "our") is an AI automation company headquartered in the United States. We are committed to protecting the personal information of our clients, website visitors, and anyone who interacts with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data. By accessing our website at www.sydnicore.com or engaging with our services, you agree to the practices described in this policy.
2 Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Name, email address, phone number, and company name when you fill out a contact or inquiry form.
- Billing and payment information when you purchase our services.
- Communications you send us via email, phone, or chat.
- Your mobile phone number when you opt in to receive SMS/text messages from us.
Information Collected Automatically
- IP address, browser type, operating system, and referring URLs.
- Pages visited, time spent on pages, and click-through data.
- Device identifiers and session data collected via cookies and similar technologies.
Information from Third Parties
- Data from CRM platforms, marketing tools, or integration partners used to deliver our AI automation services.
- Publicly available business information used to provide or improve our services.
3 How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our AI automation services and website.
- To respond to inquiries, support requests, and service-related communications.
- To send transactional messages, service updates, and appointment reminders.
- To send marketing and promotional communications, including SMS messages, where you have provided consent.
- To process payments and manage client accounts.
- To analyze usage trends and improve the performance of our platform.
- To comply with legal obligations and enforce our Terms and Conditions.
- To detect, prevent, and address fraud, security issues, or technical problems.
4 SMS Communications
If you provide your phone number and opt in to receive SMS messages from SydniCORE, you may receive messages related to appointment reminders, consultation follow-ups, service updates, and customer support.
Users may opt in to receive SMS messages by providing their phone number during direct interactions such as consultations, service inquiries, or onboarding processes.
Consent to receive SMS messages is collected prior to messaging and is documented and maintained internally.
Message frequency varies. Msg & data rates may apply.
You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at hello@sydnicore.com.
SydniCORE only sends SMS messages to users who have provided prior express consent and does not use purchased or third-party lead lists.
SydniCORE does not sell, rent, or share mobile opt-in information or consent data with third parties for marketing or promotional purposes.
Consent to receive SMS messages is not a condition of purchase.
5 SMS / Text Messaging Consent & Opt-Out
SydniCORE LLC operates an SMS messaging program under the program name SydniCORE SMS. By providing your mobile phone number and opting in, you expressly consent to receive text messages from SydniCORE LLC, which may include:
- Appointment confirmations and reminders.
- Service updates and notifications.
- Promotional offers and marketing messages.
- Automated follow-up messages related to our AI automation services.
How to Opt Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further messages will be sent. You may also opt out by contacting us directly at dwayne@sydnicore.com or calling 678-414-6555.
How to Get Help: For assistance with our SMS program, reply HELP to any message or contact us at dwayne@sydnicore.com or 678-414-6555.
Consent is Not a Condition of Purchase: Your consent to receive SMS messages is not required as a condition of purchasing any goods or services from SydniCORE LLC.
Supported Carriers: SydniCORE SMS is compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.
6 Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services. These parties are contractually obligated to protect your data and may only use it for the specific purposes we authorize.
Third-party services we may use include:
- Payment Processors: To securely handle billing and transactions.
- CRM & Marketing Platforms: To manage client relationships and communications.
- SMS & Communication Providers: To deliver text messages on our behalf.
- Analytics Providers: To measure website performance and user behavior.
- Cloud Infrastructure: To host and operate our platform securely.
- AI & Automation Tools: To power the core features of our services.
We are not responsible for the privacy practices of third-party websites linked from our site. We encourage you to review the privacy policies of any third-party services you access.
7 Data Security
We take the security of your personal information seriously. SydniCORE LLC implements industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
Our security practices include:
- Encryption of data in transit using SSL/TLS protocols.
- Secure storage of sensitive data with access controls and authentication.
- Regular security assessments and monitoring of our systems.
- Limiting access to personal data to authorized personnel only.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents that may arise.
8 Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal obligations.
- Opt-Out of Marketing: Unsubscribe from marketing emails or SMS messages at any time.
- Data Portability: Request a machine-readable copy of your data where applicable.
- Restriction: Request that we limit how we process your data in certain circumstances.
To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within a reasonable timeframe.
9 Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at dwayne@sydnicore.com and we will take prompt steps to delete it.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: